Museum Planning
3 min readSep 17, 2023

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Museums Require Civil Society

Factors Influencing Museum Sustainability and Indicators for Museum Sustainability Measurement by Izabela Luiza Pop and Anca Borza

I just came back from the supermarket. At the supermarket, a woman was having a very loud conversation. Her hair covered her ears, so you couldn’t tell she was speaking to someone on an ear microphone. It was disconcerting. I was in the vegetable section, and all the other people in the area were looking at each other, unsure if the woman was speaking to us. It was awkward because she was speaking loudly, and she was also using profanity. She was sometimes angry and difficult to listen to, but she spoke so loudly it was impossible not to hear. I didn’t know what to do, and looking at other people in the supermarket, you could tell by their expressions they didn’t know what to do either.

It got me thinking about museums. Museums require a civil society, and civil society doesn’t necessarily need museums. In museums, we stand before a painting, an interactive exhibit, or a mural, and we each take time to absorb it. Then, we step back to let other people have a chance to do the same. We also wait our turn; sometimes, we exchange smiles with strangers at the gallery, acknowledging each other. It’s a unique and essential part of museums to look each other in the eye with mutual respect. This is an integral part of civil society, where we respect each other. What I witnessed in the supermarket was challenging to process because she wasn’t acknowledging us, and we couldn’t acknowledge her.

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Museum Planning

Mark Walhimer is the managing partner of Museum Planning, LLC, and the author of Museums 101 (2015) and Designing Museum Experiences (2021).